Achieving satisfaction when implementing PPP transportation infrastructure projects: a qualitative comparative analysis of the A15 highway DBFM project

This article investigates how managers in public-private partnership (PPP) projects respond to social or physical events during the implementation of their projects, and which of their responses produce satisfactory outcomes. Multi-value Qualitative Comparative Analysis (mvQCA) was used to examine the events that took place during a large Dutch Design, Build, Finance and Maintain (DBFM) transportation infrastructure project. The analysis found that most events were social in nature. Private managers' responses to these events were internallyoriented and resulted in dissatisfactory outcomes. In contrast, externally-oriented managerial responses were associated with satisfactory outcomes. The article concludes that both public and private managers need to invest sufficiently in stakeholder management resources and capabilities when implementing projects. Although the intention of DBFM contracts is to lower the burden on the government, public managers still play an important role as intermediaries between the contractor and the local stakeholders and this role should not be underestimated. © 2014 Elsevier Ltd. APM and IPMA. All rights reserved.